A Heartfelt Message
At Kingfishers Care Home, we strive to provide our residents and their families with the highest level of care and support. We are always humbled and honoured to receive feedback that affirms our commitment to excellence.
Today, we are delighted to share a heartfelt message from Catherine, a family member of one of our residents, who has graciously acknowledged the outstanding service her uncle, David, received during his time with us.
A heartfelt thank you from Catherine
“Firstly, I wanted to thank you for all of your support with my Uncle and him moving to Kingfishers. Your help and support was greatly appreciated.
I just wanted to tell you how blown away I was with the care given to David in his short time at Kingfishers.
As you know, my mum has been at Kingfishers since Dec 2021, and I have always appreciated the care, but I have obviously not had to witness end-of-life care. The staff, without exception, were incredible. Caring not just for David but checking in on me to make sure I was okay. Everyone from housekeeping, entertainment staff, carers, nurses, and management.
I would like to draw your attention to one particular member of staff, Amelia. I have no idea how young she is (everyone feels young to me), but for a young person, the attitude and love she showed David was amazing. She actually asked me if I would mind if, when her shift finished, she could sit with David for an hour and just hold his hand.
This made me not only cry but gave me the confidence that mum is most definitely in the right place for when the saddest of times should come for us again. Amelia really is a huge asset, and I hope she remains at the home, along with all the other fabulous staff, for a very long time.
I wouldn’t want other staff to think they were any less appreciated as they were all so lovely, kind, and caring, but this gesture really touched me.
Kind regards,
Catherine”
Our Commitment to Excellence
Catherine’s words deeply moved all of us at Kingfishers. The compassion and dedication displayed by our team, especially Amelia, exemplify the core values we uphold.
Our staff members, whether in housekeeping, entertainment, care, or nursing, work tirelessly to ensure our residents feel loved, respected, and well-cared for.
Recognising Our Team
We are incredibly proud of our entire team and the exceptional service they provide. Amelia’s gesture of sitting with David after her shift simply to hold his hand is a testament to the empathy and kindness that define our care home. Moments like these reassure us that we are making a meaningful difference in the lives of our residents and their families.
Looking Ahead
As we continue to provide top-notch care, we are inspired by feedback like Catherine’s to keep improving and nurturing the warm, supportive environment that Kingfishers is known for. We are committed to maintaining this high standard of care and ensuring that every resident and their family feels valued and supported.